ePN TV: Efficiency and Effectiveness in Customer Support

For the better part of 2012 we have been working hard to make improvements to our Customer Support services here at eBay Partner Network. Earlier this year we brought Erin Stoner on to lead our CS team and she has streamlined our process and made it easier for publishers to receive effective and efficient support.

In this episode of ePN TV, Erin talks to Saquib Pasha, our Marketplace Liaison, about these enhancements as well as the best ways to open a support request should the need arise for our publishers.

We’re excited about the progress we’re making in Customer Support and we hope that you’ve noticed the difference. If you have questions or comments for Erin, please leave them in the comments below and we’ll do our best to answer them.

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