Erin Stoner

ePN TV: Efficiency and Effectiveness in Customer Support

For the better part of 2012 we have been working hard to make improvements to our Customer Support services here at eBay Partner Network. Earlier this year we brought Erin Stoner on to lead our CS team and she has streamlined our process and made it easier for publishers to receive effective and efficient support.

In this episode of ePN TV, Erin talks to Saquib Pasha, our Marketplace Liaison, about these enhancements as well as the best ways to open a support request should the need arise for our publishers.

We’re excited about the progress we’re making in Customer Support and we hope that you’ve noticed the difference. If you have questions or comments for Erin, please leave them in the comments below and we’ll do our best to answer them.

Don’t forget, the ePN Blog can now be delivered right to your inbox. Simply enter your email address in the right-hand sidebar in the section titled “Subscribe by email” and follow the instructions.

ePN TV: Erin Stoner Talks Customer Support

This week we’re excited to introduce the newest member of our eBay Partner Network Team, Erin Stoner. She will be our Global Customer Support Lead and her job is to make sure that our valued Publishers are getting the care, attention and answers they need when they open a support ticket.

“I’ve noticed that the Publisher is the number one goal,” says Stoner. “They are the one thing that everyone here works toward, and I think that really speaks to ePN itself – that we’re focused around our customers mainly.”

We hope you’ll welcome Erin to our team and keep her in mind when you have an issue that requires the attention of our Customer Support Team.

Feel free to leave your feedback in the comments below.

Don’t forget, the ePN Blog can now be delivered right to your inbox. Simply enter your email address in the right-hand sidebar in the section titled “Subscribe by email” and follow the instructions.