Reporting is now getting caught up. Earnings and clicks for May 7, 8 and 9 are posted.
Investigation Continues: Reporting Delays
Update from Dan:
The process to get reports caught up is going more slowly than we had anticipated.
Right now (11:30am Pacific time on May 8) we have not yet posted earnings for May 6. That is supposed to happen late tonight.
That means that earnings for May 7, which would normally post today, won’t post until May 9.
We don’t yet know the exact timeline for May 7, and how that will/won’t impact when May 8 posts. When we know more about that timeline, we’ll provide another update.
Under Investigation: Reporting Delays
Reporting delays. Currently under review. Will update when we know more.
Resolved: Reporting Delay
Under Investigation: Reporting Delay
Some anecdotal evidence of a reporting delay. We're investigating.
Resolved: Reporting Delay
All's now well and up-to-date.
In Process: Reporting Delay Update
Reporting is back on track. Earnings are posted through April 29, and April 30 is scheduled to post as normal later on today. The TDR has data through posting date April 29, and the data in the TDR looks to be correct.
The only open issue is that impression data for April 28 is not currently in the reports. That is supposed to be recovered and updated by around Thursday morning US Pacific time.
In Process: Reporting Delay
Reporting delay over the weekend (the 27th is the last date that earnings were posted). We're in process of resolving it.
Resolved: April PayPal Payments Slower Than Usual
All payments posted yesterday, as usual.
In Process: April PayPal Payments Slower Than Usual
Affects all currencies.
Resolved: Reporting Delay
Reports are now back up to date. Earnings for April 17 and 18 are posted, and earnings for April 19 will post later today as per the usual process.
In Process: Reporting Delayed
Resolution expected soon.
Investigating: Reporting Delayed
Currently investigating a delay in reports. We're working on it and will update as we know more.
Resolved: Performance Data
In mid-February, we released the correction for the transactions that were inaccurately adjusted from the January 23-28 period. As you'll recall, we had an issue where more transactions were adjusted than should have been during that period.
The way we pushed through the correction was to post the reversal of those incorrect adjustments on posting date February 8 in the Transaction Download Report (TDR). If you run your TDR and look at the Feb 8 posting date, you will see more adjustments (both positive and negative) than you would normally, and for event dates longer than 30 days before the posting date.
The update doesn't apply to the reports you see in the "Run Reports" section in the EPN portal. We are looking to see if we're able to also update that report. Your payment for the month of February is based on the amount you see in the TDR, though, so you will be paid the correct amount when we pay that out in March.
If you have any questions, please write in to Customer Support.
Investigating: Can't Save Payment Information
Some EPN affiliates are having difficulties saving their payment information. We're aware, investigating, and will seek quick resolution.
We appreciate your patience--we'll update here once it's resolved.
Pending: Performance Data
An email has been sent explaining the issue and the soon-to-be-implemented update. Additional detail and discussion can be found in Dan's forum post. (Forum requires membership--if you're an EPN affiliate, request access and you'll be approved!)