Resolved: Performance Data

In mid-February, we released the correction for the transactions that were inaccurately adjusted from the January 23-28 period. As you'll recall, we had an issue where more transactions were adjusted than should have been during that period.

The way we pushed through the correction was to post the reversal of those incorrect adjustments on posting date February 8 in the Transaction Download Report (TDR). If you run your TDR and look at the Feb 8 posting date, you will see more adjustments (both positive and negative) than you would normally, and for event dates longer than 30 days before the posting date. 

The update doesn't apply to the reports you see in the "Run Reports" section in the EPN portal. We are looking to see if we're able to also update that report. Your payment for the month of February is based on the amount you see in the TDR, though, so you will be paid the correct amount when we pay that out in March.

If you have any questions, please write in to Customer Support.