New Platform FAQ
What is the change you’re making?
eBay Partner Network is investing in growth, stability and opportunity, starting with our Partners. This fall we’ll introduce a modernized program to enhance stability, align to industry standards and give you more capabilities and control.
Your feedback has shown us how we can be a better partner. Based on what you’ve told us, we’ve updated key components of our program for a more modern, simplified experience for mutual, long-term success.
When will these changes happen?
Platform and payment changes will begin this fall, giving you ample time to plan for the few small changes you’ll need to make. Additional changes will continue to roll out in the months following, and you’ll be hearing more from us over that time.
What is the rate card change?
Today, our rate card is based on percent of eBay revenue per category. This fall, we will change to a rate card based on percent of sale by region and by sub-category. This will give you more consistent, predictable earnings. It will also create the ability for us to reward specific behaviors at the sub-category level, to align with our strategic priorities.
Will we have cross-device tracking with this change?
Yes! We are expanding attribution capabilities by introducing cross-device tracking. For example, if a customer clicks on an affiliate link on a tablet and finishes that purchase on a laptop, the affiliate will now receive credit for that transaction.
How is the payment calendar and cycle changing?
Our current payment process pays you on or around the 22nd for the previous month. After the program changes, you will be paid on the 10th for the month before the previous month. For example, with the current process, your January earnings would have been paid on or around February 22. After the program change, your January earnings will be paid on March 10.
There will be a one-time delay as we calibrate to the new payment calendar. We will let you know the specific date, month and new payment date for that cycle in the coming weeks.
We will share a detailed payment calendar ahead of time so you can plan alongside your finance and accounting teams for this change.
What else will change related to payments?
We’ll introduce more payment options, including direct deposit to more countries and the option to be paid in more currencies.
We are focused on acquiring high-quality buyers to eBay. Moving forward, we will remove the NoRB bonus paid to every Partner, but issue strategic bonuses selectively to partners that demonstrate an ability to acquire high-quality buyers for eBay.
Will my experience on your site or portal be different?
Yes. Our site, designed with your feedback, will also undergo a change. You will have access to more branded assets, resources to help you grow your business and easy access to help content.
Upon logging in, Partners will see an updated reporting dashboard, a message center and the clean, simple user interface you expect from eBay.
With this, you will also see updates to reports, starting with a year-over-year view of your performance.
What do I need to do now?
Not much! Before the change happens in Fall 2019:
Review the new rate card when we release it in the coming weeks
Ensure payment information is correct, as the payment info we have for partners now will be transferred to the new portal
If you are scripting the TDR (Transaction Download Report), you will need to update your scripts. We’ll share details shortly
Ensure you’ve linked an eBay ID to your eBay Partner Network account
What do I need to do after the change happens?
Update your scripts if you use them to get your TDR
Review the new network agreement
Use the new Simple Link Generator tool to create links (this will replace our current ‘Link Generator’)
Review your account settings to ensure payment details, users on the account, and more are correct and complete
Is there anything that isn’t changing?
Tools functionality - most of the tools you use today will still be in the new portal. We’ll deprecate the Promotions and Sales portal and redesign the link generator
Cookie window will remain 24 hours, and we will continue to use last-click attribution
Existing links will not need to be updated at this time
We will continue to pay only on completed, qualifying transactions